is free of charge, all you pay is the onward postage at cost!
Use your secure controls to tell us whether to forward your mail on to you Daily, Weekly or Monthly, and when to send by Royal Mail, Signed-for or by Private Courier! You can also request a forwarding on Demand and your mail will be despatched within 24 hours, without affecting your normal schedule, even if your account is otherwise set to Hold.
Similarly, if you have a Demand despatch sent using a different service, your normal sending instructions remain unchanged. In all cases, your mail is consolidated into a tamper proof postal bag to protect your privacy and the postage is debited from your Postage Fund.
Please note: Our mail management system produces your postage labels with EXACTLY the content and layout that you have entered as the 'forwarding address' in your account control panel, so remember to including a recipient's name if this is required!
royal mail or courier?
our quick guide to the options available
Royal Mail offer the most cost effective option for forwarding mail abroad, and International signed-for is much cheaper than a Private Courier. Final delivery, however, is the responsibility of the destination country's domestic postal service. Whilst in most European and developed countries this doesn't represent a significant security risk, but if you are located in parts of the Middle East, Africa or South America, you may wish to consider a fully insured end-to-end Courier such as DHL or UPS for any items of intrinsic value.
Important! For your protection, letters containing payment cards will normally be forwarded, at a minimum, by Royal Mail 'International signed-for' (regardless of the options you have selected), and an additional enclosure may also be inserted to disguise the contents! However, if you are unable to sign for mail on delivery, for whatever reason, contact support and we'll add a waiver to your account that will allow us to use standard post.
Royal Mail Special Delivery offers next day delivery by 1pm, but is only available within the UK, and a 'next day' international courier service does not exist in practice. Dig into the small print on a Courier's website and you'll see that both the collection and delivery points must be unfeasibly close to one of their distribution 'hubs', and a pick-up is often not available the same day.
The claimed transit time for Royal Mail International Standard (the old 'Airmail') and Signed-for ('Recorded') is 3 - 5 working days to Europe, and 5 - 8 working days to the rest of the world. Most Couriers offer identical delivery times to the Royal Mail as standard, whilst their Express services are marginally faster at 2 - 3 working days to addresses within the EU, and 3 - 5 for the rest of the world.
keeping you informed
If you request your mail to be forwarded on any tracked service (International Signed-for, or Private Courier), we'll send you an email with the consignment reference and a direct link to your chosen carrier's on-line tracking facility so that you can follow its progress.
We always send your mail precisely according to your instructions, so please be careful when selecting Private Courier, especially as you are resident abroad. You may find yourself paying way too much to receive a single letter!
Our Mail Centres are manned 24 hours, seven days a week, and able to accept all out-of-hours courier deliveries. All outgoing post is collected from the Centre by the Royal Mail at around noon each weekday, and by private couriers according to their individual schedules. As a result, 'Demand' requests must be received by 9am to guarantee same-day despatch.
Because our main postal delivery can arrive as late as 3pm, mail is always logged in and processed the following morning, so items may not appear in your control panel until then, even though they were signed-for the previous afternoon.
prohibited & restricted items
Certain types of goods are either prohibited in the post, or have legal restrictions placed upon their carriage, especially when being sent abroad. Visit the Royal Mail website for a comprehensive list (very similar restrictions are also applied by most private couriers).
We reserve the right not to forward mail if we have reason to believe that it may contain prohibited items.