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id verification

a guide to verifying the account holder's identity

Expost provides virtual accommodation addresses and mailboxes.   We don't create Companies,  set up bank accounts or transact international finance.   This limited role as a Company Service Provider allows us the freedom to interpret HMRC rules on ID Verification,  and the flexibility to do whatever is legally possible to make the process easier for you.

. . .for british expats

uk citizens,  living or working abroad

UK passports as ID for a British mailbox
photo id

At least one photographic proof of identity is required for the Account Holder,  but you have two of those listed below, please submit both to potentially save time.

This could be your:
i)  Passport photo page
ii)  UK driving licence photo card
iii)  European Union travel ID Card
iv)  Other Government issued photo ID card

As a UK citizen,  your passport alone is usually enough to meet the required points criteria.

plus a photo of yourself

A simple 'selfie' confirms that the documents being submitted are those of the Account Holder!

image standards

Images,  whether scans or photographs,  should follow these simple rules.

1:   The whole of the document must be shown within the image.  It should not be cropped or cut-off in any way.

2:   The image must be in full colour,  clear and in focus,  with no obscured areas,  marks or reflections that prevent any part of the document from being read.

3:   The 'selfie' of the account holder should be full face and taken without a hat or sunglasses.   And don't worry about having a bad hair day,  the world will never see it!  :o)

4:   Images must not have been edited or digitally altered in any way.

foreign nationals overseas

any non-uk citizens, living elsewhere in the world

ID verification for foreign nationals overseas
photo id

Because it is so difficult to check addresses outside of the UK,  we rely much more upon a process of official document validation that compares your submitted photo IDs with government databases from over 70 countries.

As a non-UK citizen, you probably need to submit two photo ID documents to reach the required score.  These can include;

i)  A passport photo page
ii)  A National or State driving licence
iii)  A personal Identity Card
iv)  Any other government issued photo ID

image standards

Images,  whether scans or photographs,  should follow these simple rules.

1:   The whole of the document must be shown within the image.  It should not be cropped or cut-off in any way.

2:   The image must be clear and in focus, with no redacted areas or reflections that prevent any part of the document from being read.  Again,  it may help to turn off the flash on your phone.

3:   The document should be as 'square on' to the camera as possible and not photographed at an angle.

don't worry!

We know that circumstances are different for everyone and there is no such thing as an 'average' customer.

In the event that your submitted ID is insufficient to meet the minimum Verification criteria,  our Compliance team will contact you with advice and a request for further information.

ID processing usually takes less than 2 hours during the working week  (Monday to Friday).   Once verified,  the status of your account will automatically change to  'Active' and the mail forwarding controls will appear in your control panel.   Please note that you must verify your identity within seven days of registration to avoid the account being temporarily suspended.