our prices are guaranteed never to increase during your time with expost!
Our unique fixed price guarantee means that whilst you hold a mailbox (no matter how often you renew it), so long as you don't let your account expire, the fees you pay in ten years time will be those that were in force on the day you joined expost. We'll never charge you a penny more to renew your account, handle your packets and parcels or scan your letters!
Sadly, we don't control the Treasury, so our price guarantee cannot cover future changes to the VAT rate. . . or its application.
your postage fund
When you create a mailbox account, you deposit £20 into a notional 'Postage Fund', from which all charges are drawn down as they become due. If this fund runs low, our system will send you reminders so that you can top it up through your control panel. . .
. . .and any balance remaining will be repaid at the end of your account period.
This is the charge to set up and manage your mailbox and is identical for both Private and Business accounts.
Ideal as a 'bridging' option whilst moving home, or for short term marketing campaigns.
£90 service fee, plus £20 postage fund credit.
This medium term account is useful for those taking a working contract abroad. . . or embarking on a world cruise :o)
£150 service fee, plus £20 postage fund credit.
The most popular and cost effective option. . . a 12 month account also allows you to use your address as the registered office for a Company at no extra charge.
£200 service fee, plus £20 postage fund credit.
We apply a small charge for each item of mail that we receive and process for you; to sign-for (if necessary), identify, sort, store and insure your mail whilst on the premises. . . then to consolidate and package ready for forwarding.
Large letter: £1.00
Parcel ( up to 20Kg ): £2.00
Per A4 image: 60p
Per SMS: 5p
Please note that all charges are debited from your Postage Fund as they are incurred.
and how you can avoid them!
We are able to operate at such low cost because ProPost, our in-house software, controls and manages your mail automatically. A Surcharge is only applied when a service you request requires manual intervention. . . but don't worry, regardless of the amount of work that may be necessary, Surcharges are fixed at just £2.50
To manually search a mailbox in order to identify an individual item or items for the purpose of a scan, forwarding, or simply to confirm receipt.
unknown user searches
If mail is delivered in a name that you have not registered as a User but which, after investigation, we successfully identify as intended for your mailbox.
The item will be logged in, the User name will be added to those already in your account and you will be informed by email.
To search our 'unidentified' archive for an unregistered User name, or to recover mail from a previously Closed account.
special delivery & courier despatch
To complete the additional paperwork (customs declaration, waybill or pro-forma invoice) and facilitate collection.
Please note: No Surcharge is payable for forwarding by Royal Mail signed-for or tracked.
paying third party charges
To pay excess postage or Customs Duty on delivery.
oversize parcel handling
To receive and store a package larger, or heavier, than the Royal Mail Medium Parcel format.
To deal with a bailiff or other visitor to the Mail Centre and includes an email notification. Any documentation left will be logged into your mailbox for forwarding in the normal way.
please read this bit carefully!
When you buy something on the internet, your card issuer or Paypal charges the retailer a percentage of the transaction. These charges vary enormously. . . from 2% to as much as 8%, according to the card ( Visa, Mastercard, Paypal etc. ), the payment type (Credit or Debit) and, very importantly, the geographical location of both the card holder and the issuing bank.
If you are in the UK and buying a pair of shoes from a UK retailer, the transaction charge is predictable and fixed. . . so the retailer can include it in the price of the shoes and you may not even be aware that it exists. Our customers, however, come from all corners of the world and sometimes use cards that we've never heard of, drawn on banks that we can't even pronounce!
This means that we have no way of predicting your transaction fees in advance and must account for them separately.
Transaction fees are debited from your Postage Fund in real time, so, for example, when you first access your control panel after registering a 12 month account, expecting to see a £20 balance but find only £15.60 it is because fees of £4.40 ( 2% of £220 ) were charged by your bank or Paypal.
your right of withdrawal
Even though, under the European Consumer Rights Directive, you do NOT have the right to withdraw from the contract you make with us at Registration because the product ( your mailbox Account ) is bespoke. . . we understand that people sometimes make mistakes.
As a courtesy and without prejudice, if you decide within seven days that you no longer wish to hold a mailbox Account with us, for whatever reason, we will return both your Service fee and initial Postage Fund lodgement ( less our £25 administration costs and any transaction charges applied by your bank or card issuer ) .