scan & send
whether you are constantly travelling and have no fixed point of contact. . . or just must have that important letter today, scan & send is the answer
using the service
A fixed fee of £0.60 (60p) is applied per A4 scanned image and debited from your Postage fund balance. For British expats, Scan & Send can often be your most cost effective option, especially if you are in a country where the postal charges are particularly high, such as the Far East, Australia or South America.
To save you money, we only ever scan the first page of a letter or document initially. This 'initial scan' is usually enough for you to decide what to do with the item . . . forward, store, or scan additional pages.
. . . to scan all mail as it arrives
Set the standing instructions in your account control panel to 'Scan & Send all of my mail'. Whilst this option is active, all mail items (other than parcels) being delivered to your mailbox will be opened and the initial scan sent to your registered email address as attachments in '. jpg' format.
Once delivery of this email is confirmed, the original images will be deleted from our servers to preserve your privacy.
. . . to scan mail already in your box
If you set your option to 'Scan & Send all of my mail', all previously unscanned items stored in your mailbox will be opened & their first pages scanned. You can then change your option back to 'Never scan', and any further mail arriving will be directed to your mailbox, unopened.
. . .to scan additional pages
Every scan has a unique image number. If you want more pages of an item scanning, simply quote this scan number in an email and we will identify the specific item or items and scan all of the pages that have content. Remember that a manual handling surcharge will probably apply to search for and identify the correct item.