We are here from 8am until 4pm ( and often much earlier! ) six days a week, except Christmas Day and New Year's Day.
Because there are no Royal Mail or courier collections at the weekend, our mailrooms are locked up, but we will still be available in Support every Saturday from 8am at the latest.
With only support staff on site we are unable to carry out a manual check on the contents of a mailbox, or process a scan on demand. These same restrictions apply to bank holidays and statutory holidays.
Support is closed on Sunday, even we need to recharge :o)
For all general questions, help with the website, advice on making the best use of our features, or just to say hello and assure yourself that we are real, and really here!
Call us from inside the UK on; 0333 789 0011
. . .or from abroad; +44 (0)333 789 0011
For general support & help: firstname.lastname@example.org
for ID & Compliance advice: email@example.com
for our accounts department: firstname.lastname@example.org
for Ambassador support: email@example.com
or, for the legal team: firstname.lastname@example.org