MENU

terms & conditions

. . .we really do exactly what it says on the screen!

British Mailboxes

Most website Terms & Conditions are written in complex 'Legalese' that is a nightmare to follow,  sometimes deliberately so in order to hide or disguise elements that you may not like,  and then tucked away in a dark corner.

We believe that our relationship with customers is so important that every word,  on every page of this website,  makes up part of our contract with you. . .   there is nothing hidden.   We both agree to be bound by this agreement so please read the site carefully and don't hesitate to ask if anything is not absolutely clear!

Please remember that expost and canalpost are also trading styles of our parent Company; Expost Holdings Limited.

your right to withdraw

We all make mistakes or act in haste occasionally,  so if you change your mind within the first seven days and decide that you no longer need or want our service,  for any reason,  we will refund your Service charge ( less £25 to offset our set-up and administration costs ). . .   so long as you have not already used your accommodation address.

To ensure that the address has not been used and to comply with UK Organised Crime & Money Laundering Regulations,  we will process your refund 30 days later.   If any mail is delivered to your mailbox address during this period the whole of the Service charge becomes non-refundable.

cancellation policy

If you cancel your account after this seven day 'right to withdraw' period,  the whole of the Service charge becomes non-refundable.   The balance of your Postage Fund,  however,  always remains your money and, at the end of your Account term, we only ask that you provide details of the bank account to which its repayment can be made.

Of course it is sad when any customer leaves us and we hope that you would discuss any problems that you may have with our Customer Support team before making that decision.   But,  if you decide to close your account,  we are committed to make the experience as painless as possible.

force majeure

It may seem obvious,  but in the event that we are prevented from providing the quality of service that we promise due to war breaking out,  riots and civil unrest,  flood,  fire,  natural disaster or meteorite strike. . .   or any situation outside of our reasonable control,  you understand and forgive us!


the small print

In an attempt to make the small print below more understandable,  we have removed as much jargon as possible,  with as few 'notwithstandings',  'hereins' or  'albeits' that our lawyers would grudgingly accept!

RECITALS

This page provides information about the legal conditions that may apply to your use of Expost and any service you order from us.

Throughout this Agreement the following terms shall have the following meanings unless stated otherwise.

'Expost' or 'we' or 'us' or 'our' means and refers to Expost Holdings Limited, a Company registered in England and Wales (Reg. no. 09410310) whose registered office is at 26 Park Road, Melton Mowbray, Leicestershire, England, LE13 1TT.

'Account Holder' or 'you' or 'your' means or refers to the individual registering an Account with us and who agrees to be bound by the terms of this Agreement.

'User' means any named individual or business registered by you as a User of your Account.  For the avoidance of doubt the Account Holder is also a User.

'Service' means the provision of an accommodation address and mail management services as more fully described in the website.

'Term' means the number of days for which we agree to provide the Service.

'Service fee' means the payment made by you for provision of the Service throughout the chosen Term.

USE OF THE WEBSITE

1:  PASSWORD & ACCOUNT SECURITY

1.1  Access to your Account is password guarded and you are responsible for maintaining the confidentiality of your password.

1.2  Keep your password safe! We will not be liable for any loss or damage in the event that your Account is accessed by any unauthorised person.

SERVICES

2:  RECEIVING MAIL

2.1  We will provide you with the use of our mail centre's postal address for the Term of your Account.

2.2  We will receive all prepaid mail addressed to a registered User of your Account and sign for items of recorded or registered delivery.

2.3  We will receive parcels up to the size and weight limits defined by the Royal Mail 'Medium Parcel' format as part of our standard service. Parcels that exceed these limits will still be accepted but will be subject to a handling Surcharge.

2.4  We will receive items requiring cash on delivery, whether due to insufficient postage or Duty payable, subject to there being sufficient balance remaining in your Postage Fund. In this case we will debit the sum payable from your Postage Fund and apply a Surcharge.

2.5  We reserve the right to refuse delivery of any item if;
2.5.1  it requires cash on delivery and there is insufficient credit in your Postage Fund or;
2.5.2  no User name is included in the address or;
2.5.3  your Account Status is Suspended or Expired or Closed or;
2.5.4  in our opinion, accepting delivery of the item would be a breach of any condition of this Agreement.

3:  MAIL FORWARDING

3.1  Using your secure Account control panel you can set your preferences for the schedule the carrier and the method used to forward your mail.

3.2  You can change these settings at any time without additional charge.

3.3  Your mail will be forwarded according to your Account settings at the date and time of despatch.

3.4  If you have requested your mail to be forwarded by Royal Mail, we reserve the right to use a Private Courier firm, without further reference to you, if the forwarding consignment would breach the Royal Mail's terms of carriage.

3.5  In the case of 3.4 above or if you have set your preferences to have your mail forwarded by Private Courier the choice of Courier firm will be made by Expost.

3.6  We reserve the right to forward your mail in multiple consignments if;
3.6.1  a single consignment would exceed your chosen carrier's weight or size limit or;
3.6.2  doing so would result in a lower postage or carriage cost to you

3.7  We reserve the right to decline a mail forwarding instruction if;
3.7.1  insufficient balance exists in your Postage Fund to meet the carriage cost and any applicable surcharges or;
3.7.2  your Account Status is Restricted, Suspended, Expired or Closed or;
3.7.3  your forwarding address is missing or incomplete or;
3.7.4  the consignment requires a Customs Declaration and one has not been submitted by you or;
3.7.5  carriage is refused by the carrier or;
3.7.6  we are instructed to do so by any governing Authority

3.8  For the avoidance of doubt there is no facility for you or any named User to collect mail in person.

4:  FORWARDING ADDRESSES

4.1  You may provide an address to which your mail will be sent according to the schedule and the method you have set in your Account preferences.

4.2  This address may be changed or removed by you at any time and at no charge.

4.3  In order for us to provide better customer support we will retain a record of all forwarding addresses that may have been changed or removed.
4.3.1  These records will be retained for a period of 90 days.
4.3.2  Such information may be retained for longer than 90 days by external systems that are beyond our sole control.

4.4  Provision of a forwarding address is not a requirement of service.

5:  FORWARDING MAIL ABROAD

5.1  Your forwarding address may be anywhere in the world, except in those countries subject to a mail embargo as listed by the Royal Mail international delivery guide at. http://www.royalmail.com/personal/international-delivery/country-guides

5.2  Those who choose to have their mail forwarding to locations outside the UK are responsible for compliance with all applicable local Customs and regulatory laws.

5.3  Any single item larger than the Royal Mail 'Letter' size format that is to be forwarded to an address outside of the EU requires you to complete a Customs Declaration prior to despatching except;
5.3.1  where such an item is obviously composed of letters or documents with no intrinsic value or;
5.3.2  where the contents are clearly visible (e.g. a magazine or catalogue in a transparent sleeve) and of no intrinsic value.

5.4  Duty payable and the applicable Surcharge will be debited from the balance in your Postage Fund prior to despatching.

6:  POSTAGE & SURCHARGES

6.1  We make no charge to forward mail by Royal Mail standard or signed-for services.

6.2  Postage or carriage charges as applied by your chosen carrier will be debited from your Postage Fund.

7:  SCAN TO VIEW or  SCAN & SEND

7.1  If you select any scan option you are giving us explicit permission to open your mail.

7.2  After being scanned the original item will be resealed and forwarded or stored according to your standing Account preference settings.

7.3  We do not offer the option to shred or otherwise destroy individual mail items.

7.4  At the end of your Account Term any previously scanned items will be treated in the same way as all other mail.

FEES & CHARGES

All current Fees and Charges are shown in the Website under 'charges'.

8:  SERVICE FEE

8.1  This is the charge we make to provide our Services for the Term of your Account.

8.2  The Service Fee for each Term includes a non-refundable set-up charge of £25 which represents the cost we incur to create your account and carry out the necessary ID verification.

9:  HANDLING CHARGES

9.1  We charge a fee for each item that is delivered to your Account except;
9.1.1  where the item is clearly unsolicited Junk mail or;
9.1.2  where the item is a catalogue or magazine and you have asked for such to be removed.

9.2  Handling Charges are levied according to the published Royal Mail postal formats of a letter, large letter and medium parcel.

9.3  Handling Charges are payable on all items newly delivered or;
9.3.1  all items returned to your mailbox as undeliverable or;
9.3.2  all items recovered from the archive for a previously Closed Account

9.4  Handling Charges are debited from the balance in your Postage Fund as they are incurred.

9.5  Handling Charges will continue to accrue when;
9.5.1  your Account status is Active or;
9.5.2  your Account status is Unverified or;
9.5.3  your Account status is Overdue or;
9.5.4  your Account status is Restricted or;
9.5.5  your Account status is Expired

9.6  Handling Charges will cease to accrue when;
9.6.1  your Account status changes to Suspended or;
9.5.1  your Account status changes to Closed.

10:  SURCHARGES

10.1  A Surcharge is payable;
10.1.1  to handle an oversize or overweight parcel or;
10.1.2  to forward your mail by Royal Mail 'Special Delivery' or;
10.1.3  to forward your mail by Private Courier or;
10.1.4  to process an Outpost consignment or;
10.1.5  to pay third-party charges on delivery or;
10.1.6  to visually search the contents of your mailbox in order to identify or describe an item or;
10.1.7  to search the unidentified mail archive for a previously unregistered User name or;
10.1.8  to change your Account type to Business or;
10.1.9  to identify an unknown User or;
10.1.10  to deal with any person visiting your address

10.2  Surcharges are deducted from the balance in your Postage Fund as they are incurred.

11:  FIXED PRICE GUARANTEE

11.1  The fees and charges that are current at the commencement of a Term will apply for the whole Term and any contiguous renewals.

11.2  If you allow your Account to Expire, the fees and charges in force on the date of renewal will apply for the whole of the new Term and any contiguous renewals.

12:  POSTAGE FUND

12.1  This is the notional fund associated with your Account and from which all charges, transaction fees and postage costs are debited as they become due.

12.2  It is your sole responsibility to be aware of and responsible for the balance of the forwarding account and any fees that have been taken as surcharges or service charges and to maintain a positive credit balance in your Postage Fund.

12.3  You can add more credit to your Postage Fund at any time using the facility provided in your Account controls.

12.4  The balance remaining in your Postage Fund is calculated in real time and clearly displayed in your secure Account controls.

12.5  If the balance in your Postage Fund falls below £0 your Account status will change to Restricted.

12.6  If the balance in your Postage Fund remains below £0 for 53 consecutive days your Account status will change to Suspended.

12.7  If the balance in your Postage Fund remains below £0 for 60 consecutive days your Account will be closed.

12.8  If the balance in your Postage Fund falls below minus £25.00 your Account status will change to Suspended.

12.9  If the balance in your Postage Fund remains below minus £25.00 for 14 consecutive days your Account will be closed.

12.10  You will receive a notification by email if;
12.10.1  a forwarding despatch or scan has been declined because insufficient credit remains in your Postage Fund to complete the action or;
12.10.2  your Postage Fund balance falls below £5.00 or;
12.10.3  your Postage Fund balance falls below £0.00 or;
12.10.4  your Postage Fund balance has remained below £0.00 for 53 consecutive days or;
12.10.5  your Postage Fund balance has remained below £0.00 for 60 consecutive days.

12.11  Any balance remaining in your Postage Fund at the end of the Term will be refunded to a nominated bank account on request.

12.12  Any balance remaining in the Postage Fund of a Closed Account 60 days after the date of closure will be forfeit.

12.13  If any payments or other sums are outstanding to Expost, we shall have Lien over all unforwarded items until payment is made.

13:  ALERTS & NOTIFICATIONS

13.1  A free email notification will be sent to your registered email address;
13.1.1  if the balance in your Postage Fund falls below £5.00 and;
13.1.2  if the balance in your Postage Fund falls below £0.00 or;
13.1.3  if too little remains in your Postage Fund to complete a process and;
13.1.4  if your Postage Fund has been Overdrawn for 30 days and;
13.1.5  if your Postage Fund has been Overdrawn for 53 days and;
13.1.6  when your Account is Closed due to being overdrawn for 60 days or;
 
13.1.7  when your request for a demand despatch has been received and;
13.1.8  when a tracked item has been despatched and;
 
13.1.9  when your Account is due to Expire in 30 days and;
13.1.10  when your Account is due to Expire in 7 days and;
13.1.11  when your Account Expires and;
13.1.13  when any other changes have been made by us that may affect the functioning of your Account or requires input from you or may result in a Surcharge being applied.

13.2  If you set your Account preferences to receive SMS alerts a message will be sent to your registered mobile telephone number to correspond with each of the Notifications listed in 13.1 above.
13.2.1  Additional SMS Alerts are avaiable as an optional selection. 13.2.1  Each SMS Alert is charged at 5p plus VAT at the pertaining rate if appropriate. 13.1.3  SMS charges will be debited from your Postage Fund as they are incurred.

ACCOUNT TYPES

14:  A PRIVATE ACCOUNT

14.1  The Account Holder must be an individual identified by name and is required to provide proof of identity and residential address in a form or forms more particularly described in the Website.

14.2  A Private Account may be used to receive personal, private mail for up to five named Users including the registering Account Holder.

14.3  All additional Account Users must be individuals identified by name.

14.4  No proof of identity or residential address is currently required for additional named Users but may be requested at any time during the Term if required by changes in legislation.

14.5  If you have a Royal Mail Redirection service in force, the nine digit redirection account number may be included in addition to your five named Users.

15:  A BUSINESS ACCOUNT

15.1  The Account Holder must be an individual person identified by name and is required to provide proof of identity and residential address in forms more particularly described in the Website.

15.2  A Business Account can be used to receive both private and business correspondence for up to five named Users including the registering Account Holder.

15.3  A Company, firm or trading style may be listed as an additional User providing that the Account Holder is a Director, sole trader or person with significant control.

15.4  No further proof of identity or address is currently required for additional named Users but may be requested at any time during the Term if required by changes in legislation.

15.5  You may use the Address as the registered office address for a Company provided that;
15.4.1  you comply fully with Companies House requirements and;
15.4.2  you hold an Account with a 12 month Term.

15.6  If you have a Royal Mail Redirection service in force, the nine digit redirection account number may be included in addition to your five named Users.

16:  ACCOUNT TERMS

16.1  Account Term options are as follows:
16.1.1  a 12 month Account has a Term of 366 days (or part thereof)
16.1.2  a 6 month Account has a Term of 183 days (or part thereof)
16.1.3  a 3 month Account has a Term of 92 days (or part thereof)

16.2  You may renew your Account at any time within the last 30 days of the Term.

16.3  On renewing an account you agree to be bound by the Agreement that is current at the beginning of the new Term.

16.4  For the avoidance of doubt Expost only undertakes to provide the Service for the Term and reserves the right to decline a renewal of the Account.

17:  ACCOUNT STATUSES

17.1  UNVERIFIED:
17.1.1  An Account is Unverified until the initial ID Verification is completed.
17.1.2  Mail deliveries will be accepted and handling charges will accrue.
17.1.3  Forwarding and User functions are not yet activated in the control panel.

17.2  OVERDUE:
17.2.1  The Status becomes Overdue if Verification has not been completed in 7 days.
17.2.2  Mail deliveries will be accepted and handling charges will accrue.
17.2.3  Forwarding and User functions are not yet activated in the control panel.

17.3  SERIOUSLY OVERDUE:
17.3.1  The Status is set if Verification has not been completed in 14 days.
17.3.2  Mail deliveries will be Returned to Sender and;.
17.3.3  access to the control panel will be denied.
17.3.4  21 days after registration the Status will change to Suspended.

17.4  ACTIVE:
17.4.1  This Status commences when ID Verification is confirmed.
17.4.2  All functions are activated in the control panel.
17.4.3  The Status will remain Active for the Term subject to 17.5 to 17.8 below.

17.5  RESTRICTED:
17.5.1  This Status commences when the Postage Fund balance falls below £0.
17.5.2  Mail deliveries will still be accepted and handling charges continue to accrue.
17.5.3  Demand forwarding and scanning are disabled in the control panel.
17.5.4  If the balance is negative for 60 consecutive days the Status changes to Closed.
17.5.5  Closed Accounts cannot be renewed or reactivated.

17.6  EXPIRED:
17.6.1  This Status commences on the Expiry date of your Account and means that;
17.6.2  mail deliveries will still be accepted and Handling Charges will accrue;
17.6.3  existing mail will be retained in your mailbox and;
17.6.4  mail forwarding and scanning functions are disabled in the control panel.
17.6.5  If the Fund balance is positive the Status changes to Active on renewal or;
17.6.6  if the Fund balance is negative the Status changes to Restricted on renewal or;
17.6.7  if not renewed after 30 days the Status changes to Closed.
17.6.8  Closed Accounts cannot be renewed or reactivated.

17.7  SUSPENDED:
17.7.1  This Status is manually applied by Expost.
17.7.2  Mail deliveries will be Returned to Sender and;
17.7.3  existing mail will be retained in your mailbox and;
17.7.4  control panel access will cease.
17.7.5  If not renewed after 30 days the Status changes to Closed.
17.7.6  Closed Accounts cannot be renewed or reactivated.

17.8  CLOSED:
17.8.1  This Status commences 30 days after the Expiry date of the Account or;
17.8.2  when manually applied by Expost.
17.8.3  Mail deliveries will be Returned to Sender and;
17.8.4  existing mail will be moved to Archive storage.
17.8.5  A surcharge is payable to recover mail from Archive.
17.8.6  Closed Accounts cannot be renewed or reactivated.

17.9  DELETED:
17.9.1  This Status commences 90 days after the Expiry date of the Account and;
17.9.2  any mail in Archive storage will be destroyed, unopened and;
17.9.3  all data relating to the Account and Users will be deleted and;
17.9.4  any balance remaining in the Postage Fund will be forfeit.

LEGAL & COMPLIANCE

18:  IDENTITY VERIFICATION

18.1  Both Business and Private Accounts are registered by a named individual, the 'Account Holder'.

18.2  The Account Holder is held solely responsible by Expost for the use and conduct of the Account.

18.3  Under the money Laundering regulations 2007 and other applicable Acts of Parliament we are required to verify your identity as the Account Holder and this may include checking against electronic and other databases (public or otherwise)

18.4  In order to activate the mail forwarding and scanning features of the Service you are required to provide;
18.4.1  your full name and;
18.4.2  your date of birth and;
18.4.3  your current or last residential address in the UK or;
18.4.4  your current address outside of the UK.

18.5  You are additionally required to provide, by means of an electronic image, one or more photographic proofs of identity in the form of;
18.5.1  a passport
18.5.2  a driving license
18.5.3  a national ID card
18.5.4  other government issued photo ID

18.6  You are also required to provide one proof of residential address in the name of the Account Holder which may include;
18.6.1  a utility, landline telephone or internet bill or;
18.6.2  a bank, building society or credit card statement or;
18.6.3  a certificate of insurance
18.6.4  a pay slip or P45 / P60
18.6.5  any HMRC notice or benefits letter

18.7  No personal identification is currently required for individuals or businesses added as Users to your Account.

18.8  Once entered, an additional User name cannot be changed except;
18.8.1  to correct the spelling of mistype or;
18.8.2  at the discretion of Expost in order to avoid confusion with a similar name or; 18.8.3  at renewal of an Account.

19:  ACCEPTABLE USAGE

19.1  With a Private Account, you may use your mailbox address within your personal Social Media or other websites and for all correspondence with, but not limited to, Government Authorities, banks and retailers provided that such use does not breach 20 below and in no way brings Expost into disrepute.

19.2  You may include a Business mailbox address in any advertising, including but not limited to Printed or Online Directories and Social Media, Search Engines, Portals or your own or any other Websites on condition that such advertising does not breach condition 20 below and in no way brings Expost into disrepute.

20:  RESTRICTIONS ON USE

20.1  You must never misrepresent the Address as your place of residence or attempt to add yourself or others to the local Electoral Register (Electoral Roll) at the Address.

20.2  You must never claim the Address as your physical trading address from which goods are sold or distributed.

20.3  Use the Address to fraudulently secure credit or to unlawfully avoid existing creditors.

20.4  You must not send or deliver, or permit to be sent or delivered, any illegal, defamatory, obscene, offensive or dangerous object or material more especially described in this website.

20.5  You must not use the Service for any purpose which in our considered opinion may be deemed to be illegal or antisocial, and if you do so you acknowledge that Expost may report the same to any relevant authority.

20.6  Should you breach any of these Restrictions on Use we reserve the right to close the Account without notice and you will forfeit any right to a refund.

CANCELLATION & TERMINATION

21:  YOUR RIGHT TO WITHDRAW

21.1  The Service commences as soon as payment of your initial Service Fee is received by Expost.

21.2  Under EU law (Consumer Contracts Information and Additional Charges Regulations 2013) you have the right to cancel this contract at any time within 7 days of commencement without giving us a reason.

21.3  To cancel the order under you must make the request to do so in writing by email to support@expost.uk

21.4  If you cancel the order under your right to withdraw we will refund your Service Fee, less the £25 Set-up charge.  We will also refund the balance remaining in your Postage Fund, less whatever transaction charges were debited by Paypal, your bank or card issuer.

22:  END OF TERM

22.1  When an Account expires, the Customer may renew and reactivate the Account up to Thirty (30) days after the expiry date.

22.2  Mail forwarding and scanning is not possible from Expired Accounts but deliveries will still be accepted and logged in and so Handling Charges will continue to accrue.

22.3  30 days after an account expires its status changes to Closed, all existing mail will be archived and new deliveries returned to sender.

23:  TERMINATION BY US

23.1  Your Account will be closed and this agreement will be terminated if;
23.1.1  you fail to provide the required identification within 21 days of registration or;
23.1.2  you submit counterfeit documents for identity verification or;
23.1.3  your Postage Fund remains overdrawn for 60 consecutive days or;
23.1.4  you breach any of the conditions laid out in paragraph 20 above or;
23.1.5  evidence of wrong doing is brought to our attention by the relevant authorities.

24:  CONSEQUENCES OF TERMINATION

24.1  If you are found to be in breach of any of these terms and conditions, we may close your Account immediately and any balance in your postage fund may be forfeited for payment of our reasonable costs.

24.2  Following termination of the agreement under 24.1 above you authorise us at our absolute discretion either to retain or destroy or otherwise dispose of any items of mail that are on the premises.

25:  STORAGE OF MAIL

25.1  We will store your mail without charge for the Term of your Account plus sixty (60) days.

25.2  We will insure your mail whilst it is on our premises and in our care.

25.2.1  Our insurance liability will be limited to £1 for every Letter sized item, £2 for every Large Letter sized item and £5 for each Parcel.

25.2.2  The Service is not to be used for the storage or delivery of items of value.  The Company has no knowledge of the value of any item delivered and will not accept notification of value as this cannot be verified.

25.2.3  The liability of the Company in respect of any damage or loss is limited to £50 in aggregate.

26:  THE CUSTOMER UNDERTAKES

26.1  To provide the required documents necessary to complete Identity Verification in a timely manner.

26.2  To maintain a positive credit balance in your Postage Fund and top up as necessary.

26.3  The Customer will be responsible for any costs incurred due to any misbehaviour by the Customer or breach of any of these terms and conditions.

26.4  The Customer authorises the Company and any of its representatives to sign at their discretion on the Customers behalf for any deliveries addressed to the Customer's mailbox address.

26.5  The Customer accepts that packages may be withheld and referred to the authorities pending investigation, where the Company has reason to suspect any wrongdoing.

26.6  The Customer will indemnify the Company against any liability, expense, loss, claim or proceedings, incurred by the Company arising from the use by the Customer of the mailbox service, except for to the extent that the same is caused by the clear negligence of the Company and prescribed by law.

26.7  The Customer may check by accessing their account, or by telephone or by email whether they have received mail. However, the Company will never normally open mail for the Customer and is not obliged to make any comment regarding who such mail may be from.

26.8  The Company reserves the right to repackage or repair any package which is delivered with damaged packaging.  There will be a surcharge payable for this service.

26.9  The Company reserves the right to break down large consignments into smaller groups in order to secure the most cost effective method of forwarding.

26.10  The Company shall not be liable for any indirect or consequential loss, including loss of profit, nor for any liabilities, costs, claims, demands or expenses arising from any event beyond its control, including but not limited to, any loss, damage, delay or mis-delivery on the part of Royal Mail or any other carrier.

YOUR PRIVACY

27:  The Data Protection Act & your information

27.1  We are obliged to keep accurate and current details of Customers as required by relevant UK authorities and you accept that these requirements may change from time to time.

27.2  You will provide all information which is reasonably requested and promptly advise us of any changes in this information.

27.3  Any information provided by you in connection with the service may be used to verify your identity and will be held securely on our systems.

27.4  We shall store your information, in accordance with relevant legislation, for the term of your Account plus 90 days after which time it will be deleted.

27.5  No information provided to Expost will be passed to any other party without your express permission unless we are required to do so by any regulation or law however, we may provide you with information about other goods and services offered by us or our partners.

27.6  Any information relating to third parties who are not customers of Expost including residential or business forwarding addresses provided by you will be retained for 90 days in order for us to provide customer support, after which time it will be deleted.

27.7  The Act confers rights of access to certain information held by the company for the prevention or detection of offences or the prevention of fraud.  We may share any information collected with the Police to assist with investigations and/or enquiries as well as other Public or Private representative bodies who are complying with legislation and in accordance with the relevant statutory and regulatory obligations.

STATEMENTS

28.1  We reserve the right to change these terms and conditions at any time by advising you of any changes not less than 28 days before the changes come into effect.

28.2  You confirm that your have read and understood these terms and conditions and agree to be bound by the contents.

28.3  The rights and obligations of both parties to this agreement shall be governed and construed in accordance with English Law.

28.4  You may not assign any of your rights or benefits hereunder.

28.5  These terms and conditions shall prevail notwithstanding any conflict with the terms and conditions of any order or contract submitted by you in respect of the service or any other services provided by us.

DISCLAIMERS

We use reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content.  However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device.  It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device.  Except where required by applicable law, Expost shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.